Have a problem with one of our global moderators. She cannot log in as she is permanently banned (her words). She last logged in at 13.31 yesterday and I banned the last spammer by IP Addresses at 11.03 and 11.25, so I guess it cannot be that.
Her username is not on the banned list
Her email address is unlikely to be on the banned list
I just tried ACP / Manage Users / Ban by IP Address to see what it shows and it gives the message "No IP addresses or hostnames defined"
I cannot find out how to ascertain what her IP Address is to see if it is somehow on the banned list. Google results didn't help me, some answers suggest there is a '?' option but I don't have this.
I just changed her password in the ACP and I can log in from here. I can't now risk looking at banning by IP as it is likely my IP at this point and I don't want to ban myself.
Any ideas please?