Great to see you here, Foxy!
I feel that I want to write a whole lot more and I will over time.
What I will say right now is that there is positive. CrowdGather have began to listen to the members and that is a change in itself. What prompted that can only be speculation though. The trouble is that this listening is being done after the fact and not before. i.e. They are not gathering Members' input before embarking on any change. This is resulting in many mistakes and wasted time and money, not to mention the resentment and anger this is generating.
Do feel free to kick off any topics that you feel important to you and yes, I will probably fill in any background information.